Client Support
How can we help?
Email us with a short description of the issue, the device or service affected, and when it started. We review requests and schedule the work during support hours, following your agreement.
Sending a Request
What to include in your email.
- Describe the Issue
Include your company, the device or service having trouble, anything that changed, and any error message you’re seeing.
- Explain the Impact
Let us know who’s affected, whether you can still work, and the best time to contact you. Include any deadline we should know about.
- Follow Your Client Instructions
If you’ve been given a client portal or specific instructions for urgent requests, use those. Any access details are provided directly when you become a client.
Support & Scheduling
Evenings & weekends.
- Monday–Friday
- 4–8 PM
- Saturday
- 9 AM–3 PM
All times Eastern. Excluding federal holidays.
On-site visits are by appointment. Other weekend project times can be arranged in advance.
RidgeManage includes 24/7 NOC monitoring. Routine support follows our published hours. Outside-hours help depends on availability and an agreed rate.
Planning a Change?
Let us know ahead of time.
Let us know ahead of time if you’re moving, adding computers, or changing accounts. Include the date you need it done so we can schedule the work. An email sent outside support hours doesn’t guarantee an immediate response.