Pricing
Explore our planned monthly plans and individual RidgeChoice services. All pricing is TBD and will be confirmed before launch.
The Shenridge Plans
These plans bundle services for the computers and other systems listed in your quote. Plan pricing is TBD and will be confirmed before launch. RidgeChoice lets you buy services individually or put together your own combination.
Monitoring and protection for your business computers.
PricingTBDTo be confirmed before launch
Included services
Remote support: Quoted separately.
Monitoring, maintenance, and scheduled support.
PricingTBDTo be confirmed before launch
Included services
Remote support: Covers the tasks or hours listed in your quote.
Added security, recovery checks, and IT planning.
PricingTBDTo be confirmed before launch
Included services
Remote support: Follows your quoted allowance. Added security coverage does not include unlimited helpdesk time.
Pick the services you need, individually or together.
PricingTBDTo be confirmed before launch
Available services
All three plans require supported systems, secure admin access, multi-factor authentication (MFA) where available, and system documentation. Your quote lists the computers, accounts, network devices, backup jobs, and scheduled tasks covered. For RidgeMaintain and RidgeManage, it also spells out the included remote-support tasks or hours, when they can be used, and the rate for extra work. We’ll get your approval before going beyond that allowance. Monitoring and endpoint-protection tools are included for covered workstations. RidgeManage adds managed detection and response (MDR) and 24/7 NOC monitoring for the systems listed in your agreement. Patch management covers Windows and approved app updates; separate vulnerability assessments and larger remediation projects are quoted as needed.
Services can be included in a plan or purchased individually through RidgeChoice. If the work is already included in your plan, you won’t be charged an hourly rate for it again. We’ll quote any extra systems or work before you approve them.
Remote support is limited to the tasks or allowance in your agreement. Projects, on-site visits, and extra work are quoted separately. Microsoft 365 subscriptions, backup licenses and storage, hardware, and other software are separate costs unless listed as included. Plans don’t include unlimited helpdesk support or immediate daytime response.
RidgeChoice
Many of these services are included in our plans. RidgeChoice lets you buy them individually, combine them, or add work to your existing plan. Hourly rates, project prices, and monthly service prices are TBD.
You might only need Vulnerability & Patch Management and Backup Health Monitoring. RidgeChoice lets you combine those as recurring services, with any backup licenses or storage shown separately in your quote.
Or start with a network upgrade, then add scheduled maintenance once it’s finished. The project and ongoing work each have a clear price.
Project pricing, deposits, and payment details will be confirmed before launch.
For individual requests or work beyond what your plan includes. Rates will be confirmed before launch.
By appointment. Service and travel pricing will be confirmed before launch.
Subject to availability. Rates will be confirmed before launch.
Initial setup for a managed plan. Onboarding pricing will be confirmed before launch.
Travel fees may apply based on distance. Details will be confirmed before launch.
Monday–Friday 4–8 PM and Saturday 9 AM–3 PM Eastern are our standard hours, excluding federal holidays. Pricing for scheduled and outside-hours work is TBD. Other weekend times are arranged and quoted in advance.
| Service | Typical work | Pricing |
|---|---|---|
| Workstations & Deployments | Computer setup, software, and data moves. | TBD |
| Microsoft 365 & Cloud | Setup, email migrations, accounts, and security settings. | TBD |
| Networking & Wi-Fi | Firewalls, switches, Wi-Fi, and network setup. | TBD |
| Servers & Virtualization | Server and virtual-machine setup, upgrades, and moves. | TBD |
| Backup & Recovery | Backup setup, restore tests, and recovery planning. | TBD |
| Cybersecurity | Vulnerability assessments, MFA, endpoint protection, and security fixes. | TBD |
| Cameras & Physical Security | Cameras, recorders, networking, and installation planning. | TBD |
| Website Design | Business websites, content updates, and maintenance. | TBD |
| Individual Monitoring & Administration | Device monitoring, patch management, and account administration. | TBD |
Project rates cover installations, upgrades, and planned changes. Support rates cover troubleshooting and routine help. Camera installation and maintenance can be accepted once licensing requirements and responsibility for the work have been confirmed.
Billing & Agreements
Plans are billed monthly in advance. Autopay is preferred, and invoices are due within 15 days (Net 15) unless we agree otherwise. Plans have a 12-month term and renew for additional 12-month terms. Cancellation requires 30 days’ notice. Billing questions can be sent to [email protected].
Project pricing, deposits, and payment details will be confirmed before launch. Quotes will list the agreed work and any equipment, licensing, storage, travel, shipping, and taxes that apply.
We’ll get your approval before adding work. Vendor renewal and cancellation terms are explained before you buy. The signed proposal confirms the work, payment schedule, and terms.
Support & Scheduling
All times Eastern. Excluding federal holidays.
On-site visits are by appointment. Other weekend project times can be arranged in advance.
RidgeManage includes 24/7 NOC monitoring. Routine support follows our published hours. Outside-hours help depends on availability and an agreed rate.
Let’s Talk
Tell us about your business and the help you need. Pricing will be confirmed before launch.