Pricing
Choose a monthly plan, build a RidgeChoice package, or arrange one-time work through RidgeProject. Home plans and projects have their own pricing view.
For Home
RidgeHome covers monitoring, updates, and endpoint protection. Mobile device management is an optional add-on included in your monthly total when selected. Remote support is quoted separately.
Monitoring and protection for your home computer.
Starting monthly estimateTBD2 home computers × TBD/month
Included services
Optional add-ons: Mobile Device Management is TBD per mobile device per month. Remote support is quoted separately. View add-ons
Your computer must be turned on and connected to the internet for us to provide services and updates.
Help with a home network or website project.
Your projectBy quotePrice based on the work needed
Available services
Get help troubleshooting or upgrading your home network, or setting up and maintaining a website. No RidgeHome subscription is required.
Optional Add-ons
Choose the extras you need. Selected MDM devices are added to your RidgeHome monthly total. Remote support is quoted separately.
TBD per device / month
Manage supported iOS, iPadOS, and Android phones and tablets. A useful option for parents who want app restrictions and device settings for kids and teens. Available controls depend on the device and how it is enrolled.
Add MDM to Your EstimateQuoted based on the help needed
Help with a computer issue, scheduled during our service hours. We’ll agree on the work and price before getting started.
Discounted hourly rates are available when bundled with RidgeHome. Your quote confirms the rate.
Ask About Remote SupportRidgeHomeProject
Home Network Assistance and Website Assistance are available through RidgeHomeProject. Each is quoted based on the work needed. No RidgeHome subscription is required.
Quoted by project
Help troubleshooting Wi-Fi and connection issues, configuring your router, or planning an upgrade using your home’s existing network connections.
Discuss Your Home NetworkQuoted by project
Help setting up a website, making changes, or keeping an existing site maintained. Tell us about your site and what you’d like help with.
Discuss Your WebsiteFor Business
Monthly plans include regular endpoint backups, with a biweekly backup per job. Add jobs for more frequent backups. Choose any monthly services through RidgeChoice, or arrange one-time work through RidgeProject.
Build an EstimateView Add-onsView ComparisonRidgeChoice DetailsRidgeProject Details
Monitoring and protection for your business computers.
Starting monthly estimateTBD5 workstations × TBD/month
Included services
Remote support: Quoted separately.
Need extra backups or network-device coverage? See optional add-ons
Monitoring, maintenance, and scheduled support.
Starting monthly estimateTBD5 workstations × TBD/month
Included services
Remote support: Covers the tasks or hours listed in your quote.
Need extra backups or network-device coverage? See optional add-ons
Added security, recovery checks, and IT planning.
Starting monthly estimateTBD5 workstations × TBD/month
Included services
Remote support: Follows your quoted allowance. Added security coverage does not include unlimited helpdesk time.
Need extra backups or network-device coverage? See optional add-ons
Any monthly service, combined into a package around what you need.
Your quoteCustomMonthly price confirmed in your quote
Available services
Get a specific job done without a monthly plan.
Your projectBy quoteHourly or fixed-price work
Available services
All three plans require supported systems, secure admin access, multi-factor authentication (MFA) where available, and system documentation. Your quote lists the computers, accounts, network devices, backup jobs, and scheduled tasks covered. For RidgeMaintain and RidgeManage, it also spells out the included remote-support tasks or hours, when they can be used, and the rate for extra work. We’ll get your approval before going beyond that allowance. Monitoring and endpoint-protection tools are included for covered workstations. RidgeManage adds managed detection and response (MDR) and 24/7 NOC monitoring* for the systems listed in your agreement. Patch management covers Windows and approved app updates; separate vulnerability assessments and larger remediation projects are quoted as needed.
Services can be included in a plan or purchased individually through RidgeChoice. If the work is already included in your plan, you won’t be charged an hourly rate for it again. We’ll quote any extra systems or work before you approve them.
Bundling hourly add-on services with a monthly plan gives you discounted rates. Your quote confirms the rate and included work.
Remote support is limited to the tasks or allowance in your agreement. Projects, on-site visits, and extra work are quoted separately. Microsoft 365 subscriptions, additional backup licenses and storage, hardware, and other software are separate costs unless listed as included. Plans don’t include unlimited helpdesk support or immediate daytime response.
Plan Your Budget
Choose a monthly plan and enter your device counts. Send the estimate through our contact form to confirm coverage and pricing.
RidgeChoice
Any monthly service we offer can be included in a RidgeChoice package. Choose your own combination of monitoring, maintenance, protection, management, backups, and support. Combining services into a package costs less than buying those same services individually. Your quote confirms the monthly price and coverage.
You might only need Vulnerability & Patch Management and Backup Health Monitoring. RidgeChoice lets you combine those as recurring services, with any backup licenses or storage shown separately in your quote.
Need a one-time setup, upgrade, or migration? See RidgeProject for project options. You can arrange ongoing services through RidgeChoice afterwards.
Computer and server monitoring, vulnerability and patch management, endpoint protection, MDR and 24/7 NOC monitoring*, and security reviews.
Microsoft 365 and account management, preventive maintenance, documentation, vendor coordination, IT planning, and an agreed remote-support allowance.
Endpoint backups, additional backup jobs, backup monitoring, recovery checks, and scheduled restore tests. Your quote lists included licensing and storage.
Network-device management, Mobile Device Management, recurring website maintenance, and any other monthly service we offer. Ask us about the combination you need.
RidgeChoice is quoted individually. Your agreement confirms covered systems, service allowances, terms, and any separate setup costs.
Hourly add-on services receive discounted rates when bundled with your monthly package. Your quote confirms the rate and allowance.
RidgeProject
For a setup, upgrade, migration, repair, or other one-time job. Choose the work you need without signing up for a monthly service plan.
Project labor is TBD/hour with a 2-hour minimum, or a fixed quote. Troubleshooting and routine help use the applicable support rate. We’ll agree on the scope, price, and schedule before starting.
Hardware costs are the only required deposit and are paid before work begins. Equipment, licenses, hosting, and travel are listed separately when needed.
| Service | Typical work | How it is priced |
|---|---|---|
| Workstations & Deployments | Computer setup, software, and data moves. | Project rate or fixed quote |
| Microsoft 365 & Cloud | Setup, email migrations, and account or security changes. | Project or support rate; subscriptions separate |
| Networking & Wi-Fi | Firewalls, switches, Wi-Fi, and network setup. | Project rate or fixed quote; hardware separate |
| Servers & Virtualization | Server and virtual-machine setup, upgrades, and moves. | Project rate or fixed quote; licenses separate |
| Backup & Recovery | Backup setup, restore tests, and recovery planning. | Project or support rate; licenses and storage separate |
| Cybersecurity | Vulnerability assessments, MFA setup, and security configuration or fixes. | Project or support rate; licenses separate |
| Website Design | Website setup, content changes, and individual maintenance tasks. | Project rate or fixed quote; hosting and domains separate |
Computer setup, software deployment, configuration, upgrades, and other planned changes are quoted as projects. Recurring services can be arranged separately through RidgeChoice.
Billing & Agreements
Home and Business plans offer 1-, 2-, or 3-year contract terms, with monthly billing or full-term payment in advance. Full-term prices cover 12, 24, or 36 months at the current monthly rate. Business plans renew for additional 12-month terms, with 30 days’ cancellation notice. Home renewal and cancellation terms are confirmed in your quote. Autopay is preferred; invoices are due within 15 days (Net 15) unless agreed otherwise. Billing questions: [email protected].
The project deposit covers hardware costs and is paid before equipment is ordered and work begins. No additional deposit is required. Labor and other charges follow the payment schedule in your quote, which also lists licensing, storage, travel, shipping, and applicable taxes.
We’ll get your approval before adding work. Vendor renewal and cancellation terms are explained before you buy. The signed proposal confirms the work, payment schedule, and terms.
Get in Touch
Tell us about the help you need. Your initial consultation is free.
Optional Services
Regular backups for covered workstations and servers are included in the monthly endpoint price. These optional add-ons are billed separately from your Ridge plan.
TBD per backup job / month
Each backup job includes a biweekly backup. Add jobs for more frequent backups or extra systems, such as VMs. Only count jobs beyond the regular backups included for covered endpoints.
TBD per device / month
For each managed router/firewall, switch, or Wi-Fi access point. Network-device coverage is an optional monthly charge, separate from workstation and server pricing.
TBD per device / month
Management for supported iOS, iPadOS, and Android phones and tablets. Enrollment requirements and the devices and settings covered are confirmed in your quote.
Any additional backup licensing or storage beyond the included coverage is confirmed in your quote. Work already included in your plan is not billed again.
These standard rates apply to separately agreed work, including support beyond your plan’s allowance. Monthly plans offer discounted hourly add-on rates when those services are bundled with the plan. Your quote confirms the discounted rate and any minimums. Hourly work is quoted separately and is not included in the monthly calculator.
2-hour minimum, or a fixed quote. Hardware costs are the only required deposit, paid before work begins.
1-hour minimum, then 15-minute increments. For individual requests or work beyond what your plan includes.
By appointment; 1-hour minimum. Any travel time and mileage charges are listed in your quote.
2-hour minimum. We’ll confirm availability and agree on the rate before accepting the job.
TBD minimum when starting a managed plan. Larger repairs, replacements, and migrations are quoted separately.
Setup for endpoints added to an existing plan. Any minimum charge or additional migration work is confirmed in your quote. Monthly plan charges also apply once the endpoint is added.
First 20 round-trip miles included. We’ll explain any additional mileage or travel-time charges before the visit.
Monday–Friday 4–8 PM and Saturday 9 AM–3 PM Eastern are our standard hours, excluding federal holidays. Evenings and Saturdays don’t cost extra just because of the time. Other weekend times are arranged and quoted in advance.
Full Service Comparison
Compare RidgeHome, the three business plans, RidgeChoice monthly packages, and RidgeProject one-time work. Your quote confirms the systems and services covered.
RidgeChoice services can be combined into a lower-priced package. Your quote confirms the package price.
Scroll inside the chart to see all services. On smaller screens, swipe sideways to compare the options.
| Service | For HomeRidgeHome: TBD / computer / month | RidgeMonitorFrom TBD / workstation / month | RidgeMaintainFrom TBD / workstation / month | RidgeManageFrom TBD / workstation / month | RidgeChoicePackage or individual quote | RidgeProjectOne-time project quote |
|---|---|---|---|---|---|---|
| Monitoring & Maintenance | ||||||
| Computer Monitoring | Included | Included | Included | Included | By quote | See monthly options |
| Vulnerability & Patch Management | Included | Included | Included | Included | By quote | See monthly options |
| Endpoint Protection | Included | Included | Included | Included | By quote | See monthly options |
| Asset Inventory & Documentation | Quoted separately | Included | Included | Included | By quote | See monthly options |
| Backup Health Monitoring | Quoted separately | Included | Included | Included | By quote | See monthly options |
| Preventive Maintenance | Quoted separately | Quoted separately | Included | Included | By quote | See monthly options |
| Network Monitoring | Quoted separately | TBD/device add-on | TBD/device add-on | TBD/device add-on | By quote | See monthly options |
| Mobile Device Management | TBD/device/month add-on | TBD/device add-on | TBD/device add-on | TBD/device add-on | By quote | See monthly options |
| Documentation & Vendor Coordination | Quoted separately | Quoted separately | Included | Included | By quote | See monthly options |
| Regular Endpoint Backups | Quoted separately | Included | Included | Included | By quote | See monthly options |
| Additional Backup Jobs (e.g. VMs) | Quoted separately | TBD/job add-on | TBD/job add-on | TBD/job add-on | By quote | See monthly options |
| Microsoft 365 & Cloud | ||||||
| Microsoft 365 & Account Management | Quoted separately | Quoted separately | Included | Included | By quote | See monthly options |
| User Account & Access Changes | Quoted separately | Quoted separately | Quoted allowance | Quoted allowance | By quote | See monthly options |
| Microsoft 365 Setup & Email Migrations | Quoted separately | Quoted separately | Quoted separately | Quoted separately | See RidgeProject | By quote |
| Microsoft Entra ID & MFA Setup | Quoted separately | Quoted separately | Quoted separately | Quoted separately | See RidgeProject | By quote |
| Cloud Security Configuration Projects | Quoted separately | Quoted separately | Quoted separately | Quoted separately | See RidgeProject | By quote |
| Cybersecurity | ||||||
| Managed Detection & Response (MDR) | Business only | Quoted separately | Quoted separately | Included | By quote | See monthly options |
| 24/7 NOC Monitoring* | Business only | Quoted separately | Quoted separately | Included | By quote | See monthly options |
| Security & Configuration Reviews | Quoted separately | Quoted separately | Quoted separately | Included | By quote | See monthly options |
| Security & Vulnerability Assessments | Quoted separately | Quoted separately | Quoted separately | Quoted separately | See RidgeProject | By quote |
| Security Fixes & Upgrade Projects | Quoted separately | Quoted separately | Quoted separately | Quoted separately | See RidgeProject | By quote |
| Backup & Recovery | ||||||
| Backup & Recovery Checks | Quoted separately | Quoted separately | Quoted separately | Included | By quote | See monthly options |
| Scheduled Restore Tests | Quoted separately | Quoted separately | Quoted separately | As agreed | By quote | See monthly options |
| Backup Design & Configuration | Quoted separately | Quoted separately | Quoted separately | Quoted separately | See RidgeProject | By quote |
| Recovery Procedures & Planning | Quoted separately | Quoted separately | Quoted separately | Quoted separately | See RidgeProject | By quote |
| Data Restoration & Recovery Projects | Quoted separately | Quoted separately | Quoted separately | Quoted separately | See RidgeProject | By quote |
| Continuity Improvements | Quoted separately | Quoted separately | Quoted separately | Quoted separately | See RidgeProject | By quote |
| Networking & Wi-Fi | ||||||
| Firewall & Switch Configuration | Quoted separately | Quoted separately | Quoted separately | Quoted separately | See RidgeProject | By quote |
| Business Wi-Fi Configuration | Quoted separately | Quoted separately | Quoted separately | Quoted separately | See RidgeProject | By quote |
| VLANs & Network Segmentation | Quoted separately | Quoted separately | Quoted separately | Quoted separately | See RidgeProject | By quote |
| Network Refreshes & Cutovers | Quoted separately | Quoted separately | Quoted separately | Quoted separately | See RidgeProject | By quote |
| IT Projects & Planning | ||||||
| IT Planning & Recommendations | Quoted separately | Quoted separately | Quoted separately | Included | By quote | See monthly options |
| Workstation Setup & Deployments | Quoted separately | Quoted separately | Quoted separately | Quoted separately | See RidgeProject | By quote |
| Software Deployment & User Profile Moves | Quoted separately | Quoted separately | Quoted separately | Quoted separately | See RidgeProject | By quote |
| Servers & Virtualization | Quoted separately | Quoted separately | Quoted separately | Quoted separately | See RidgeProject | By quote |
| IT Assessments & Improvement Projects | Quoted separately | Quoted separately | Quoted separately | Quoted separately | See RidgeProject | By quote |
| Website Design & Maintenance | ||||||
| Website Planning, Pages & Content | Quoted separately | Quoted separately | Quoted separately | Quoted separately | See RidgeProject | By quote |
| Business Website Design & Mobile Layouts | Quoted separately | Quoted separately | Quoted separately | Quoted separately | See RidgeProject | By quote |
| Domain & Hosting Setup | Quoted separately | Quoted separately | Quoted separately | Quoted separately | See RidgeProject | By quote |
| Website Review & Documentation | Quoted separately | Quoted separately | Quoted separately | Quoted separately | See RidgeProject | By quote |
| Website Updates & Maintenance | Quoted separately | Quoted separately | Quoted separately | Quoted separately | By quote | Quoted separately |
| Support & Getting Started | ||||||
| Initial Consultation | Free | Free | Free | Free | Free | Free |
| Scheduled Remote Support | Optional add-on | Quoted separately | Quoted allowance | Quoted allowance | By quote | Quoted separately |
| Scheduled On-Site Support | Quoted separately | Quoted separately | Quoted separately | Quoted separately | See RidgeProject | By quote |
| Outside-Hours / Emergency Assistance | Quoted separately | Quoted separately | Quoted separately | Quoted separately | See RidgeProject | By quote |
| Endpoint Integration | Business only | Quoted separately | Quoted separately | Quoted separately | By quote | Quoted separately |
| New Endpoint Onboarding | Business only | TBD/endpoint | TBD/endpoint | TBD/endpoint | By quote | Quoted separately |
| Licenses, Equipment & Travel | ||||||
| Microsoft 365 & Cloud Subscriptions | Quoted separately | Quoted separately | Quoted separately | Quoted separately | By quote | Quoted separately |
| Additional Backup Licenses & Storage | Quoted separately | Quoted separately | Quoted separately | Quoted separately | By quote | Quoted separately |
| Hardware & Other Software | Quoted separately | Quoted separately | Quoted separately | Quoted separately | By quote | Quoted separately |
| Travel Time & Mileage | Quoted separately | Quoted separately | Quoted separately | Quoted separately | By quote | Quoted separately |
| RidgeHomeProject — separate quotes, no RidgeHome subscription required | ||||||
| Home Network Assistance | Quoted by project | — | — | — | — | — |
| Website Assistance | Quoted by project | — | — | — | — | — |
Regular endpoint backups are included in the business workstation/server price. Each backup job includes a biweekly backup. Add backup jobs at TBD/job/month for more frequent backups or extra systems. Network devices and MDM are TBD/device/month. See add-ons and other rates.
RidgeHome includes monitoring, vulnerability and patch management, and endpoint protection at TBD per computer per month. Selected MDM devices add TBD each to the monthly total. Remote support is quoted separately, with discounted hourly rates when bundled. Home network and website projects receive their own quotes and do not require RidgeHome.
Coverage follows your quote. Included services apply to supported systems listed in your agreement. Patch management covers Windows and approved app updates; separate vulnerability assessments and larger remediation projects are quoted separately. All plans require secure admin access and MFA where available. New identity or MFA setup work is quoted as needed.
Support follows your quote. RidgeMaintain and RidgeManage cover the remote-support tasks or hours in your quote. User and access changes follow the agreed tasks and schedule. RidgeManage restore tests are included only when specifically agreed. No plan includes unlimited support or guaranteed immediate daytime response. Routine support is Monday–Friday 4–8 PM and Saturday 9 AM–3 PM Eastern, excluding federal holidays. Outside-hours assistance depends on availability and an agreed rate.
Monitoring is separate from routine support. RidgeManage includes 24/7 NOC monitoring* and MDR for the systems in your agreement. The security provider’s response terms apply to MDR. These services do not extend Shenridge’s general support hours.
Other costs are listed separately unless expressly included. Microsoft 365 subscriptions, additional backup licenses and storage, hardware, and other software are separate from administration work. Any onboarding, travel time, and mileage charges are explained in your quote. Work already included in your plan is not billed again as a separate service.
* Third-party service: 24/7 NOC monitoring is provided by a third party. Shenridge’s routine support follows our published hours.
